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Find out answers to the most common questions we get from our customers.
Yes, you can. Download our app on the second smartphone and log in with the same credentials.
You can adjust the portion size between 10 and 200 grams. Step is 10 grams, thus it could be 10, 20, 30, etc.
Smart Pet Feeder will feed your pet on schedule when disconnected from wi-fi. However, you won't be able to make any adjustments or use Camera until the connection is restored. Smart Pet Feeder will automatically reconnect to WiFi.
Smart Pet Feeder uses 3 “D” batteries for backup (not included). In case of a power outage, Smart Pet Feeder goes to energy-saving mode. It can work 7-10 days more. In this mode, other features except Automatic Feeding don’t work. However, you can be sure that your pet will be fed!
Shipping costs, delivery areas and time estimates
We ship our products all over Canada. However, we are working on the enlargement of our delivery zones.
We provide 𝗙𝗥𝗘𝗘 𝘀𝗵𝗶𝗽𝗽𝗶𝗻𝗴 on all orders over $40.
We use Amazon Shipping Services to fulfill our orders. You’ll get your purchase in 5 business days. However, there could be delays in shipping to remote territories or states.
Yes, it is totally secure. Our website has SSL certificate, which confirms its safety. You could also use PayPal for enhanced security.
𝗖𝗿𝗲𝗱𝗶𝘁 𝗖𝗮𝗿𝗱. We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards. 𝗣𝗮𝘆𝗣𝗮𝗹. You can also use your PayPal account to pay for your purchases. 𝗣𝗮𝘆 𝗶𝗻 𝟰 𝗶𝗻𝘀𝘁𝗮𝗹𝗹𝗺𝗲𝗻𝘁𝘀.There is no interest in this service.
Split your entire order into 𝟰 𝗶𝗻𝘁𝗲𝗿𝗲𝘀𝘁-𝗳𝗿𝗲𝗲 𝗽𝗮𝘆𝗺𝗲𝗻𝘁𝘀 𝗼𝘃𝗲𝗿 𝟲 𝘄𝗲𝗲𝗸𝘀 with Sezzle (www.sezzle.com). No fees if you pay on time with zero impact on your credit. Just 𝗰𝗵𝗼𝗼𝘀𝗲 𝗦𝗲𝘇𝘇𝗹𝗲 𝗮𝘁 𝘁𝗵𝗲 𝗖𝗵𝗲𝗰𝗸𝗼𝘂𝘁 and enjoy your Smart Pet Feeder now but pay later.
The guarantees we provide to you.
We give a 1-year warranty on all FEED’EM devices. If for any reason your device will stop working, we will replace it with a new one free of charge.
Your satisfaction is the cornerstone of our business. You have 𝟯𝟬 𝗱𝗮𝘆𝘀 to return your purchase and get a 𝗳𝘂𝗹𝗹 𝗿𝗲𝗳𝘂𝗻𝗱, in case if you won’t be satisfied.