Smart Pet Feeder

Find out answers to the most common questions we get from our customers.

Can we control Smart Pet Feeder from different smartphones?

Yes, you can. Download our app on the second smartphone and log in with the same credentials.

What is the portion size? In grams? What is the range within which you can adjust the portion size?

You can adjust the portion size between 10 and 200 grams. Step is 10 grams, thus it could be 10, 20, 30, etc.

What if the WiFi connection lost?

Smart Pet Feeder 2.0 will feed your pet on schedule when disconnected from wi-fi. However, you won't be able to make any adjustments or use Camera until the connection is restored. Smart Pet Feeder will automatically reconnect to WiFi.

What if a power outage happens?

Smart Pet Feeder 2.0 uses 3 โ€œDโ€ batteries for backup (not included). In case of a power outage, Smart Pet Feeder goes to energy-saving mode. It can work 7-10 days more. In this mode, other features except Automatic Feeding donโ€™t work. However, you can be sure that your pet will be fed!

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Shipping

Shipping costs, delivery areas and time estimates

Where do you ship?

We ship our products all over Canada. However, we are working on the enlargement of our delivery zones.

How much does shipping cost?

We provide ๐—™๐—ฅ๐—˜๐—˜ ๐˜€๐—ต๐—ถ๐—ฝ๐—ฝ๐—ถ๐—ป๐—ด on all orders over $40.

When will I get my purchase?

We use Amazon Shipping Services to fulfill our orders. Youโ€™ll get your purchase in a maximum of 5 business days all over Canada. However, there could be delays in shipping to remote territories or states.

Payment

Payment methods, security and payment plans.

Is it secure to pay with Credit Card?

Yes, it is totally secure. Our website has SSL certificate, which confirms its safety. However, if you are afraid to type your credit cardโ€™s number in the web browser, you can use a PayPal account. It is also essential to buy an Antivirus Software, which will give you additional security.

How can I pay?

๐—–๐—ฟ๐—ฒ๐—ฑ๐—ถ๐˜ ๐—–๐—ฎ๐—ฟ๐—ฑ. We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards. ๐—ฃ๐—ฎ๐˜†๐—ฃ๐—ฎ๐—น. You can also use your PayPal account to pay for your purchases. ๐—ฃ๐—ฎ๐˜† ๐—ถ๐—ป ๐Ÿฐ ๐—ถ๐—ป๐˜€๐˜๐—ฎ๐—น๐—น๐—บ๐—ฒ๐—ป๐˜๐˜€.There is no interest in this service.

Buy now, pay later

Split your entire order into ๐Ÿฐ ๐—ถ๐—ป๐˜๐—ฒ๐—ฟ๐—ฒ๐˜€๐˜-๐—ณ๐—ฟ๐—ฒ๐—ฒ ๐—ฝ๐—ฎ๐˜†๐—บ๐—ฒ๐—ป๐˜๐˜€ ๐—ผ๐˜ƒ๐—ฒ๐—ฟ ๐Ÿฒ ๐˜„๐—ฒ๐—ฒ๐—ธ๐˜€ with Sezzle (www.sezzle.com). No fees if you pay on time with zero impact to your credit. Just ๐—ฐ๐—ต๐—ผ๐—ผ๐˜€๐—ฒ ๐—ฆ๐—ฒ๐˜‡๐˜‡๐—น๐—ฒ ๐—ฎ๐˜ ๐˜๐—ต๐—ฒ ๐—–๐—ต๐—ฒ๐—ฐ๐—ธ๐—ผ๐˜‚๐˜ and enjoy Smart Pet Feeder.

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Warranty & Returns

The guarantees we provide to you.

Do you provide Warranty?

We give a 1-year warranty on all FEEDโ€™EM devices. If for any reason your device will stop working, we will replace it with a new one free of charge.

What if I won't like my purchase?

Your satisfaction is the cornerstone of our business. You have ๐Ÿฏ๐Ÿฌ ๐—ฑ๐—ฎ๐˜†๐˜€ to return your purchase and get a ๐—ณ๐˜‚๐—น๐—น ๐—ฟ๐—ฒ๐—ณ๐˜‚๐—ป๐—ฑ, in case if you wonโ€™t be satisfied.

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