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Smart Pet Feeder
Find out answers to the most common questions we get from our customers.
Can we control Smart Pet Feeder from different smartphones?
Yes, you can. Download our app on the second smartphone and log in with the same credentials.
What is the portion size? In grams? What is the range within which you can adjust the portion size?
You can adjust the portion size between 10 and 200 grams. Step is 10 grams, thus it could be 10, 20, 30, etc.
What if the WiFi connection lost?
Smart Pet Feeder 2.0 will feed your pet on schedule when disconnected from wi-fi. However, you won't be able to make any adjustments or use Camera until the connection is restored. Smart Pet Feeder will automatically reconnect to WiFi.
What if a power outage happens?
Smart Pet Feeder 2.0 uses 3 โDโ batteries for backup (not included). In case of a power outage, Smart Pet Feeder goes to energy-saving mode. It can work 7-10 days more. In this mode, other features except Automatic Feeding donโt work. However, you can be sure that your pet will be fed!
Shipping
Shipping costs, delivery areas and time estimates
Where do you ship?
We ship our products all over Canada. However, we are working on the enlargement of our delivery zones.
How much does shipping cost?
We provide ๐๐ฅ๐๐ ๐๐ต๐ถ๐ฝ๐ฝ๐ถ๐ป๐ด on all orders over $40.
When will I get my purchase?
We use Amazon Shipping Services to fulfill our orders. Youโll get your purchase in a maximum of 5 business days all over Canada. However, there could be delays in shipping to remote territories or states.
Payment
Payment methods, security and payment plans.
Is it secure to pay with Credit Card?
Yes, it is totally secure. Our website has SSL certificate, which confirms its safety. However, if you are afraid to type your credit cardโs number in the web browser, you can use a PayPal account. It is also essential to buy an Antivirus Software, which will give you additional security.
How can I pay?
๐๐ฟ๐ฒ๐ฑ๐ถ๐ ๐๐ฎ๐ฟ๐ฑ. We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards. ๐ฃ๐ฎ๐๐ฃ๐ฎ๐น. You can also use your PayPal account to pay for your purchases. ๐ฃ๐ฎ๐ ๐ถ๐ป ๐ฐ ๐ถ๐ป๐๐๐ฎ๐น๐น๐บ๐ฒ๐ป๐๐.There is no interest in this service.
Buy now, pay later
Split your entire order into ๐ฐ ๐ถ๐ป๐๐ฒ๐ฟ๐ฒ๐๐-๐ณ๐ฟ๐ฒ๐ฒ ๐ฝ๐ฎ๐๐บ๐ฒ๐ป๐๐ ๐ผ๐๐ฒ๐ฟ ๐ฒ ๐๐ฒ๐ฒ๐ธ๐ with Sezzle (www.sezzle.com). No fees if you pay on time with zero impact to your credit. Just ๐ฐ๐ต๐ผ๐ผ๐๐ฒ ๐ฆ๐ฒ๐๐๐น๐ฒ ๐ฎ๐ ๐๐ต๐ฒ ๐๐ต๐ฒ๐ฐ๐ธ๐ผ๐๐ and enjoy Smart Pet Feeder.
Warranty & Returns
The guarantees we provide to you.
Do you provide Warranty?
We give a 1-year warranty on all FEEDโEM devices. If for any reason your device will stop working, we will replace it with a new one free of charge.
What if I won't like my purchase?
Your satisfaction is the cornerstone of our business. You have ๐ฏ๐ฌ ๐ฑ๐ฎ๐๐ to return your purchase and get a ๐ณ๐๐น๐น ๐ฟ๐ฒ๐ณ๐๐ป๐ฑ, in case if you wonโt be satisfied.